AI Principles at Medical Mutual

At Medical Mutual, we are committed to our mission of uniting with our partners to help people live healthier through all stages of life. With our mission at the forefront, we are invested in building innovative capabilities in artificial intelligence (AI) and machine learning to help our members get faster access to the care they need. We use this technology to elevate our human intelligence and decision-making, not in place of it. 

Medical Mutual is committed to using these tools responsibly and with accountability. With this in mind, we have formed core AI principles that are in step with our mission. We use these principles to guide utilization of these innovative solutions to help our members on the path to better health. 

Medical Mutual’s Artificial Intelligence Ethics Principles

Partner Welfare & Privacy

Prioritize the outcomes of members, customers and other partners by adhering to strict privacy standards throughout AI training, development and deployment.

Transparency

Strive to make AI models and their decisions explainable and interpretable to build trust and enable users to understand how decisions are made.

Safety & Reliability

Ensure our AI technologies are secure, dependable and tailored to achieve Medical Mutual’s mission.

Fair & Compliant

Uphold non-discrimination practices and ensure our models and applications of this technology are unbiased, equitable and fair.

Stewardship & Accountability

Engage with stakeholders to adapt AI systems to their evolving expectations, ensuring responsible innovation through robust governance.