Contact Medical Mutual Customer Care toll free at 1-800-982-3117 (TTY 711 for hearing impaired) to:

• Schedule a trip
• Check on your trip status
• Cancel a trip
• Ask questions

Customer Care specialists are available 8 a.m. to 8 p.m., seven days a week, Oct. 1 through March 31 (except Thanksgiving and Christmas), and 8 a.m. to 8 p.m., Monday through Friday from April 1 through Sept. 30 (except holidays).

Please provide at least 24-hour notice if you need to cancel a trip.

For medical emergencies, please call 911.

Frequently Asked Questions

How many trips do I get?

Your plan covers 24 one-way trips to select locations throughout the year. A trip to a destination counts as one trip and return trip home count as a second trip. 

How much will a trip cost me?

There is no out-of-pocket cost to use this benefit.

What information do I need to schedule a trip?

You, or an authorized representative scheduling the trip on your behalf, must provide the following information:

• Your name
• Your date of birth
• Your Medical Mutual member ID number
• The pick-up and drop-off location information
• The date and time of your trip, and your return time (if applicable)
• If you require any accommodations because of a medical condition

To authorize a trusted friend or family member, complete the Protected Health Information release form found at MedMutual.com/PHIForm. To authorize a legal representative, such as a court-appointed guardian or power of attorney, complete the Notification of Legal Representative form found at MedMutual.com/LegalRep.

Where can I go?

You can schedule a trip to a variety of medical-related places such as doctor appointments, pharmacies, labs and more.

What if the trip is over 35 miles away?

 If you request a trip that is over 35 miles away, it must go through a prior approval process which is coordinated between Medical Mutual and SafeRide. All trips must be within the state of Ohio.  

How far in advance should I schedule my trip?

Please schedule all routine trips at least three business days in advance. If you cannot and have an urgent request, it will be accommodated based on the transportation availability at that time and may not be guaranteed.

Can someone come with me on my scheduled trips?

Yes, one family member, friend or personal care attendant over the age of 18 may ride along with you.

Contact Us

Call Medical Mutual Customer Care toll free at 1-800-982-3117 (TTY 711 for hearing impaired) 8 a.m. to 8 p.m., 7 days a week, Oct. 1 through March 31 (except Thanksgiving and Christmas), or 8 a.m. to 8 p.m., Monday through Friday from April 1 through Sept. 30 (except holidays).

You can also learn more about your plan benefits, claims, out-of-pocket costs and more by logging into My Health Plan, Medical Mutual’s secure member website.