Meet Our Sales Agents
Our employed sales agents are here to help you and your family make the right decision when it comes to your healthcare plan. Whether they are out supporting the local community, or helping individuals enroll into one of our customized plans, our agents main goal is making sure their members are satisfied. Learn more about each of the agents below.
Medicare Plan Agents
Romina Alesci – Statewide
Email: Romina.Alesci@MedMutual.com
Phone: 216-687-7479
With 18 years of experience as a certified Medicare sales agent, Romina Alesci is a passionate advocate for her clients in the Northeast Ohio region. Since 2015, she has built a reputation as a trusted partner, known for her meticulous attention to detail and her commitment to educating clients about their Medicare options.
A proud Cleveland native, Romina thrives at Medical Mutual, where the focus on member satisfaction aligns perfectly with her dedication to serving Medicare beneficiaries. She believes that informed clients make the best decisions, and she takes pride in guiding them through the complexities of their healthcare choices.
Outside of her professional commitments, Romina volunteers with hospice care and serves on two Advisory Committees for the MetroHealth System, demonstrating her commitment to community health and well-being. She is also a devoted pet owner, finding joy in her three Yorkshire Terriers, which bring warmth and happiness to her life.
Julia LaFountain – Columbus
Email: Julia.Lafountain@medmutual.com
Phone: 614-318-2811
As a Regional Sales and Service Specialist with Medical Mutual, Julia LaFountain’s favorite aspect of being a licensed agent is the opportunity to engage directly with the community she serves. Meeting people face to face, understanding their unique needs, and witnessing firsthand the positive impact our services have on their lives is truly fulfilling. It reinforces the commitment to providing exceptional care and support to each individual.
Beyond her professional endeavors, she a firm believer in the importance of maintaining a balanced lifestyle. She actively seeks out new hobbies and interests to keep engaged and fulfilled outside of work. Whether it's exploring her passion for music, indulging in sports activities, or immersing in creative crafts, she finds joy in the pursuit of diverse experiences that enrich her life and contribute to personal growth.
In her journey as a licensed insurance agent, Julia is committed to upholding the values of integrity, empathy, and dedication with a sincere desire to make a positive impact and empower individuals to navigate the complexities of Medicare with confidence and ease.
Laura Malone – Youngstown and Canton
Email: Laura.Malone@medmutual.com
Phone: 330-617-8855
As a Regional Sales and Service Specialist with Medical Mutual, Laura Malone brings a strong focus on integrity and advocacy and has made it her mission to protect the elder population from being taken advantage of, while also providing them with the support and guidance they need to thrive. She believes in the importance of fostering trust and transparency in all her interactions, prioritizing the well-being and satisfaction of her clients above all else.
Outside of work, Laura finds immense joy in spending quality time with her husband and family. As a mother of three athletes, her evenings and weekends are often spent at sporting events, either taking in a professional game with her son or watching her oldest daughter play college softball or her youngest daughter compete both on the volleyball court and softball field. As a former athlete herself, she embraces the challenge of running in races, viewing her biggest competition as herself and finds solace in the pages of a good book.
Laura is excited to bring her passion for serving others to her role at Medical Mutual and is committed to making a positive impact on the lives of the individuals and communities she serves. With her extensive experience, unwavering dedication, and genuine compassion, she looks forward to helping clients find the best possible healthcare solutions tailored to their unique needs and circumstances.
Michelle Phillips – Columbus
Email: Michelle.Phillips@medmutual.com
Phone: 614-621-3007
Michelle Phillips is a licensed Regional Sales and Service Specialist for Medical Mutual. She is a native of Columbus, the Central Ohio area she services. With integrity and honesty, she has dedicated 12 of year experience in assisting the Medicare community find healthcare coverage that fits their needs. She believes strongly in volunteering to promote the welfare of our communities.
She has previously served for the city of Virginia Beach, Virginia, as Court Appointed Special Advocate (CASA) for children and Commissioner for the Mayors Counsel on Aging (MCOA), and now serve as Commissioner for City of Columbus Mideast Area Commission. She enjoys gardening, traveling, and learning about other people’s lives.
Michelle has a Bachelor of Science from Wilberforce University, her MBA from Ashland University, and a certificate in Public Procurement from Old Dominion University. She advocates for her cliental by providing excellent customer service, responsiveness, and availability.
Matthew Smyth – Cincinnati and Dayton
Email: Matthew.Smyth@medmutual.com
Phone: 513-684-8146
Matthew Smyth is a Medicare sales agent with two years of experience in the Cincinnati and Dayton areas. He is known for making complex topics simple, helping clients understand Medicare to find the best plans for their needs. With his approachable demeanor and thorough knowledge of Medicare, Matthew is a trusted advisor to his clients.
Originally from Akron, Ohio, Matthew moved to Cincinnati after marrying his wife, Erin. He holds a degree in Public Health from Kent State University, providing a solid foundation for his work at Medical Mutual. He appreciates the company's focus on member satisfaction and community engagement, which aligns with his own values.
Outside of work, Matthew volunteers actively through his church and enjoys running and biking. He loves spending time outdoors and connecting with family and friends. His commitment to helping others—both at work and in his personal life—makes him a valued member of the Medical Mutual team.
Tammy Vitaz – Toledo
Email: Tammy.Vitaz@medmutual.com
Phone: 419-473-7861
Tammy Vitaz is a Regional Sales and Service Specialist with Medical Mutual. Tammy is deeply passionate about helping others. Her record sales and superior customer service earned her The 2022 Pinnacle Award. Tammy loves her family and resides in Milan with Tom, her husband of 30 years. Together they have raised 4 amazing humans: Tyler, Tanner, Taylor, and Tannah. They also have one daughter-in-love, Olivia. The absolute love of their life, granddaughter Stella, was named after her great grandma. In addition to holding an insurance license for the state of Ohio, Tammy has an occupational therapy and liberal arts degree, all while operating as a licensed foster home. In her spare time, Tammy enjoys cruising, camping and volunteering with her husband and family. Tammy lives by the words of Maya Angelou, "people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
Tammy welcomes the opportunity to work with you and is excited to find a plan that works best for your care and budget. Tammy is also always ready to help her satisfied customers’ friends and family.
Loryn Zaffle – Cleveland
Email: Loryn.Zaffle@medmutual.com
Phone: 216-687-7194
As a dedicated Medicare sales agent, Loryn Zaffle is passionate about connecting beneficiaries with the healthcare they need, deserve, and are entitled to. With a strong commitment to empowering others, Loryn uses her expertise to navigate the complexities of Medicare, ensuring her clients make informed decisions about their coverage.
A proud Cleveland native, Loryn thrives at Medical Mutual, where the emphasis on “Being the Difference” resonates with her values. She takes pride in being a trusted navigator for her members, always striving to provide personalized service and support.
Outside of her professional life, Loryn enjoys reading, exploring music, and actively participating in her church. Her community involvement not only enriches her life but also deepens her commitment to serving others.
Individual and Family Plan Agents
Eli Harper – Statewide
Contact Eli to learn more about Medical Mutual:
Email: Eli.Harper@MedMutual.com
Phone: 216-687-7373
Since in 2015, Eli Harper has served as a certified sales agent offering individual and family health plans in Western Cuyahoga county, Lorain county, Stark county, the Toledo area and North Central Ohio. Eli works hard to provide excellent service and education to Medical Mutual members. He has established himself as a big part of the community and enjoys spending time giving back. He enjoys connecting with individuals and guiding them to a better understanding of their health insurance options.
When not at work, Eli enjoys spending time with his wife and four boys. You can catch him watching his children play football, baseball, hockey, wrestling and cross country. He is a coach and scout leader and loves being an involved father. He likes to stay active all year playing volleyball and snowboarding. Moving to the Cleveland area as a child, Eli has a tremendous sense of pride for the people and communities in Ohio.
Eli services all 88 counties in Ohio.