Take Charge of Your Hospital Discharge
June 09, 2022 | Tags:
While discharge from the hospital is a relief, it often feels like a whirlwind. Continuation of care at home may seem overwhelming. Having the right information can ease the transition and help keep you from being readmitted to the hospital.
Setting Yourself Up for Success
Dr. Philip Rice, Utilization Management Medical Director for Medical Mutual, is focused on ensuring treatments are efficient and appropriate. When it comes to the discharge process, having a caregiver or trusted advocate present at the time of discharge is crucial, he said.
“That individual should review the details of the discharge instructions provided by the hospital and ensure those instructions are clear and appropriate for the condition of the patient,” Rice said. “They should also record the contact telephone numbers for the hospital, any relevant providers and the medical records department.”
When it comes to prescriptions, the hospital is required to reconcile a patient’s medications before they are discharged, Rice said. Simply put, the hospital should provide the patient with a comprehensive list of their medications. The patient or caregiver should also confirm they receive a copy of the medication reconciliation and that any necessary prescriptions are issued.
Ensure that Your Primary Care Physician is Up to Speed
Another key to continuing a high standard of care after you leave the hospital is coordinating your primary care provider (PCP) and any relevant specialists within 30 days of being discharged. If you do not have a PCP, Medical Mutual can help. Call the Customer Care number on your ID card and a representative will compile a list of local providers and can even help schedule an appointment.
“Be sure the hospital sends your discharge information to your PCP,” Rice said. “Also ask for a copy of the discharge summary for your personal records. Ask how to access your electronic record once you are discharged.”
MedMutual Resource Connect
Tools like MedMutual Resource Connect can also provide you with helpful resources once you’ve been discharged from the hospital. Simply enter your ZIP code to find nearby help with transportation, temporary housing, home modifications, caregiving support and more.
Once you’ve left the hospital, your focus is on the future – and recovery – but it’s important to have a plan just in case a health emergency arises. Know which hospital or emergency department you’ll go to, and how you’ll get there, in the event you cannot reach your PCP.