The emergency room isn’t always the best option for Urgent-cies. Understanding your options before you need to make a decision can save you time and money. Our Where to Find Care flyer can help you decide.

Enjoy peace of mind with around-the-clock guidance and answers to your health questions. Use Nurse Line and telehealth virtual visits to:

• Make decisions about a health issue, including whether you need to visit a doctor or emergency room (ER)
• Understand medical conditions diagnosed by your doctor and why you should follow your doctor’s care plan
• Prepare for doctor visits and know what questions to ask
• Care for minor injuries and illnesses at home
• Develop healthier lifestyle habits

Call Medical Mutual’s Nurse Line at 1-888-912-0636, any time, any day.

It’s important to show your member ID card to your provider any time you receive care. But don’t worry if you accidentally left your card at home. You can access a digital copy right from your smartphone.

• My Health Plan^® – Log in to your account at MedMutual.com/Member and choose Benefits & Coverage from the menu in the upper-right corner. Then select ID Cards. New members and those not yet registered for My Health Plan can use their Social Security numbers to create an account
• MedMutual Mobile App – You can also access your member ID card using the MedMutual mobile app, available from the App Store^® or Google Play^™.

While your name is printed on your member ID cards, any covered dependents can use them. Covered dependents age 18 or older receive their own card. To see who’s covered under your plan, log in to My Health Plan and click “Who is Covered” under the Benefits & Coverage tab.

For more information on Member ID Cards, read below:

• Member ID Card Flyer For Members Living In Ohio
• Member ID Card Flyer For Members Living Outside Ohio

My Health Plan^®

My Health Plan, Medical Mutual’s members-only website, puts all the resources you need to manage your health plan in one place. It’s personal, secure and convenient.

• Find a Provider and Cost Estimator – MedMutual Find a Provider makes it easy to compare doctors, facilities and estimated costs so you can make the best decision for your health and wallet. Learn more about Find a Provider and Cost Estimator.
• Access your member ID card – Access a digital version, print a temporary copy, or order a new card.
• View spending information – View your claims, out-of-pocket spending and Explanations of Benefits (EOBs).
• Health and wellness resources – Learn about Medical Mutual’s health and wellness offerings. You can even enroll in some programs directly on My Health Plan.

MedMutual Mobile App

Use the MedMutual mobile app to manage your health plan right from your smartphone or tablet. Available in the Apple App Store^® or Google Play^™.

• Find a Provider search tool – Search for providers by location or specialty. Then, get directions from your current location.
• Access your member ID card – Email or fax a copy of your ID card to your provider right from your mobile device.
• View spending information – Review your claims, deductible and out-of-pocket spending.

Whether you want to eat better, lose a few pounds or give up smoking, let us help you take that important step to becoming a healthier you. We also have programs for expecting parents and those living with a chronic condition such as diabetes or high blood pressure.

MedMutual Total Health^™

MedMutual Total Health is a total package of comprehensive clinical programs that utilizes leading-edge best practices and healthcare solutions to support you through every stage in life. Some features of Total Health include:

• Advanced Remote Monitoring (for chronic conditions such as asthma, diabetes or heart failure)
• Telephonic Health Coaching (to help manage a chronic condition and work toward achieving personal health goals)
• Digital/Virtual Health Coaching (to help you better understand your condition, prevent disease progression and give us quick updates of your progress)
• Virtual Physical Therapy (offered through Sword Health, which combines licensed physical therapists with easy-to-use technology)
• Maternity Management (MedMutual Maternity app features resources and tools to help prepare for a baby’s arrival and offers reminders and tips for parents with children up to age 2)

Weight Watchers

Living a healthier lifestyle can reduce your risk of chronic disease, help you gain energy and improve your quality of life. Whether you want to eat healthier, increase movement, lose weight or develop a positive mindset, Medical Mutual can help. We’ve teamed up with Weight Watchers to help you get on the right path to better health

Medical Mutual members save almost 50% off when you start or renew your Weight Watchers membership

QuitLine Tobacco Cessation Program

Kick the habit with Medical Mutual’s QuitLine, a free tobacco cessation program that’s designed to help you quit all forms of tobacco.

You'll receive a variety of helpful resources to help you succeed:

• A personalized plan for quitting that’s designed around your goals
• Support and advice including up to five phone sessions with a trained Quit Coach®
• A Quit Guide with helpful tips to help you quit
• A free supply of nicotine replacement therapy (NRT)

Here’s How to Enroll:

Call 1-866-845-7702 between 7 a.m. and 1 a.m. ET, 7 days a week, to speak to a representative. You may also leave a voicemail message at any time. Hearing-impaired members may call TTY: 1-888-229-2182.

Member Discounts

Enjoy Medical Mutual member-only discounts on fitness club memberships, exercise equipment and other items designed to help you maintain or improve your health and well-being. Check out our Member Discounts under the Healthy Living menu on My Health Plan.

Find a Pharmacy

Use the MedMutual Find a Provider tool to find pharmacies in your area.

Save on Your Medications

You’ll save money when you use medications that are part of your plan’s drug formulary. If your doctor prescribes a drug that’s not on your formulary, ask if an alternative option is available. Use the Price a Medication tool on My Health Plan, our secure member portal, to find medicines covered by your plan, compare current prices at local pharmacies, and see pricing for short and longer-term supplies.

Mail-Order Prescriptions

Here’s how to request to receive your prescription drugs by mail:

• Option 1: Ask your doctor to electronically send or fax your prescription to Express Scripts.
• Option 2: Complete and mail this Home Delivery Order Form. You will need to do this after you have received your Medical Mutual member ID card, as you will need your member ID to complete the form.

See our Using Home Delivery flyer for helpful tips to get started.

Have Questions?

See our Member Guide Frequently Asked Questions for answers to your questions and tips to help you get the most from your health benefits plan.

If you are a new NRP employee and have questions regarding continuation of care with your current providers and/or step therapy for prescription drugs, please contact your Health Advocacy team at 1-800-233-2058. Check out our Transition of Care Frequently Asked Questions to learn more.

Some medical services, such as MRIs or outpatient surgeries, require prior authorization from Medical Mutual. Prior authorization requires that your physician obtain approval before you can receive the medical service. Prior authorizations can also be required for prescription drugs. Prior authorization helps keep healthcare costs under control and ensures that the services you receive are medically necessary and appropriate for your health condition. If your physician does not obtain prior authorization, you may have to pay more out of pocket.

If you have questions about prior authorizations, call your Health Advocacy team at 1-800-233-2058.